Vancity Sucks Customer Reviews and Feedback
Vancouver City Savings Credit Union, commonly referred to as Vancity, is a member-owned financial co-operative headquartered in Vancouver, British Columbia, Canada. By asset size, Vancity is the largest community credit union in Canada as of 2019, with CA$28.2 billion in assets plus assets under administration, 60 branches and more than 543,000 members.
Dan angrily mentioned, "I've been a member the Vancouver City Savings Credit Union for more than 10 years. Up until very recently I was an extremely satisfied client. Then they reworked the website and login protocols. Now, it's a bloody nightmare! If they were trying to build a dysfunctional website they've succeeded brilliantly. Since I do all my banking either online or at an ATM I'll be moving my account elsewhere."
Senior Financial Services Representative (Former Employee) says"I worked at Vancity and did not like it at all. I worked there for 7+ years and did not like a second of it. I was pushed around. Once my previous boss lily retired I was done. Cons: Everything else"
Seat belt tester (Former Employee) says"Not meritocratic"
NA (Current Employee) says"Over 20 years in the financial industry, this institution has to be the worse management team in my career. Unqualified people are made managers who are clueless at best. Promotions are based on chronistic practices, someone from a call centre can be leading any team just base on their connection. Vancity is just an idealistic institution with no clear directions. Systems are dated and people in the institution thinks too highly of themselves who would not accept any directional pointers. They think they know how the entire industry work. Not a place for anyone who aims to work hard to climb the corporate ladder. Join a global bank and you will be better of."
VISA Cardholder Care Agent (Current Employee) says"Contacts don't get honoured. Management decisions inconsistent.Flexible schedules.Work environment awesome.Decent compensation.Good work life balance.Good location,very accessible by transit Cons: Constantly changing policies"
Receptionist (Former Employee) says"I liked working here, but they were barely scheduling me which ended up making me quiting because of the less hours. The co workers were amazingly friendly and helpful. Hardest part of the job is having nothing to do at times. Most enjoyable part is when your able to help customers out. I learned that I'm really good at talking to people and this helped me overcome my fear of public speaking. Management was alright, but could be much better! Cons: less shifts, not that much work to do"
Customer Service Representative (Current Employee) says"There is a lot of project and changes on the go! Many opportunities for people in accounting or personal/business finance.There is always something new to learn. Cons: Overtime"
Cardholder Care Agent (Former Employee) says"all you need to know is to not pursue unless 3 shifts a week is enough for you, otherwise many other factors come into play to challenge your experience in continuing to be positive. promotion is seniority-based, as is signing up for extra shifts, and favoritism or those with seniority give shifts to those they like instead of a fair an equal opportunity for all interested. if that suits you, it is a 24/7 environment and you may work late or overnight to start, and be assigned extra shifts on your days off if nobody else opts in for them. the benefits are great and the company as a whole is worth being a part of, and your character matters more than your skills as skills can be developed. Cons: part-time hours, seniority-based extra shifts and opportunities, unpredictable shifts"
says"I have been working at Vancity for more than 10 years Cons: Education, experience and work results have zero value in my region. I surmise from my experience here and what I have heard from others that this rings true for all the regions. There are three ways to get a chance to be a manager here: 1. You have worked with the director in the past and have a personal relationship 2. You are personal friends with the director 3. Suck up, suck up, suck up to the director I am not 1 and 2 and for my own self worth won’t do 3. Buying coffees and lunches and manipulating insecure directors is the ticket to success. Everyone see that the manager that sucks up the most is able to do as he pleases. Recent hires have less than 6 months lending experience and no education or proven work record. It’s hard to sit here knowing I have a degree and years of lending experience but I am given zero opportunity for management positions. I’m just fed 1 excuse after the other. I may look different and I don’t fit into the social group that’s been created BUT in a fair organization I should have equal opportunities. Where is the professionalism in this company? How does one become a branch manager without any level of significant education or management experience? Then how does that person get their friends and family promoted to management positions. I am sick and tired of feeling like an outsider and I have no avenue to vent my concerns as the personal connections at the top level are too strong. Vancit is run like a social club where friends and family are promoted and people like myself are made to feel like an outsider. This company has taken my education and experience and marginalized it."
Former Employee - Business Systems Analyst says"I worked at Vancity full-time for more than 5 years Cons: Cannot deliver on basic service requirement for a Financial institution on top of the fact that leadership is a waste of space. As a member serving members it is embarrassing to work here. Shiny objects were great ideas in the start of the new millennium. We work on projects that weren’t a good idea 5 years ago and irrelevant to core operations. We use our members money to pay. A bunch of so called leaders to sit around a dream up work to do. We should be driving efficient, profitable growth through effective use of member funds. Instead we invest way too much money in leadership development of people that no one likes, respects or would ever want to emulate. Career progression is a joke. Laughable and never executed on. You have to be a chosen one to succeed. That means useless and no other company would consider you. It’s so sad. It’s so bad. Leadership they never had! Remember the banking system shut down? Would you be proud to work for a company whose CEO was making videos about how useless the company was and the board president was countering the videos with her own - claiming an investigation and making it right? Has it been made right? What’s changed? Demonstrably this lack of support from the board was as clear as this post - no faith in the CEO or the company or the board of elected governors with no knowledge of the industry! Doomed. Just doomed."
Former Employee - Business Analyst says"I worked at Vancity full-time for more than 5 years Cons: Managers are not well support nor do they have training on how to actually be good managers. Most of the time, they are not experts at what they manage and they can't help grow the team to adhere to industry standards. I've seen people get yelled at, literally. Have seen people break down in washrooms and cry because people were so mean to each other. Slow and unbalanced workload to those who are actually competent, and have many people counting fingers with nothing to do. Huge corebanking replacement project fail with little to no leadership from the CEO, thus look at its current state. There are so many more terrible things that happen here, it's quite sad because its intentions are quite admirable."
Former Employee - Anonymous Employee says"I worked at Vancity full-time for more than 5 years Cons: internally the company does not value its employment. alot of favouritsm"
Former Employee - Account Manager says"I worked at Vancity full-time for more than 10 years Cons: Stressful, to many directions, workload , computer system is terrible."
Current Employee - Wealth Planner says"I have been working at Vancity full-time for more than 10 years Cons: No clear direction, go along with the new flavor of the day or week or month. Dont be honest with management... that will be the end of you. Treasure your silence Increased work load with no proper planning... never staffed adequately. Its not what is best for the member it's what the CEO wants us to do. That is a shame. Drink the kool aid if you want to keep your Sanity. Believe me, i have been at Vancity for more than 15 years. Again, treasure your silence."
Former Employee - Account Manager says"I worked at Vancity full-time for more than 8 years Cons: Where to begin... - if you are skilled and the senior leaders feel you are threatening (ie. you know where the bodies are buried and all the risk management issues are) you are gone in a heartbeat in favour of lacklustre suck ups - job descriptions are put together so that other mafiosos in the company (aka - those that the senior leaders need to pay back through patronage) can easily apply (or be narrowly selected for). - management change consultants are hired to help senior leaders justify getting rid of employees of skills and labelling them as resistors to change."
Current Employee - Manager says"I have been working at Vancity full-time for more than 10 years Cons: Employee culture does not match Employer Brand to members. Soul sucking culture. Senior Leaders (SVP, VP & Dir) do not look out for employee's wellbeing. Career opportunities not open to all. To survive, you need to agree with leaders. No room for constructive feedback without being labelled. High turnover."
Current Employee - Anonymous Employee says"I have been working at Vancity full-time Cons: Vancity is not the "people's bank" as it used to be. They are worse than a bank because they present an image of caring, while in fact they treat employees like garbage. They turn the positions that used to be full-time into contract and the result is high turn over. Many qualified employees have already left this financial institution."
Current Employee - Anonymous Employee says"I have been working at Vancity full-time for more than 10 years Cons: - Policy and Procedure is a mess - Rules and Policies should be kept in one spot not CMS update, VGPS and Policy and procedure. Lack of Staff - start back filling staff. If staff are overwhelmed then mistakes happen There seems to be a lack of Responsibility in upper management, the same mistakes happen all the time but they want to go cheap and not deal with the real issues. The Board seems to be all stuck in the Groupthink mentality so don't expect any changes other then some called "social feel good causes""
James Reid says"I\'m treated like a criminal every time I try to use my debit card. The only way to \"REALISTICALLY\" deal with the debit card issue, is in person. There branch hours are completely unrealistic for a working person, & the weekends are very busy. There are many more complaints to be made, but its not worth the time. I would not recommend Vancity to anyone who needs to use their service\'s on a regular basis."